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WE’RE HERE TO SUPPORT YOU.
We are aware that during these challenging times, there are more important matters to discuss than cars.

With the rising threat of COVID-19, it’s essential to be there for one another and encourage solidarity. With that mission in mind, we share in everyone’s strengthened sense of community, togetherness, and common purpose.

MINI FINANCIAL SERVICES

We encourage you to access one of our convenient self-service options to manage your account anytime at the Owners’ Lounge. If your lease is expiring soon, please contact your dealer or a MINI Financial Services Advocate to discuss your options.

WE’VE UPDATED OUR WARRANTY

MINI USA, a division of BMW of North America, LLC is extending automotive warranties and scheduled maintenance plans that expired on or after March 16, 2020, and are within 1,000 miles of your corresponding mileage maximum until June 30, 2020. If your MINI needs service, you can schedule with our online service scheduler.

If you have an upcoming service appointment scheduled, check in with your local dealer to confirm.

RESOURCES AVAILABLE TO YOU

If you’d like to make a payment, update your payment method, schedule maintenance, or handle any issues you’re experiencing, please drive to the Owner’s Lounge.

CONTACT US

CUSTOMER SERVICE

For any of your general MINI questions.

866-ASK-MINI (866-275-6464)

Hours of operation: Mon-Thurs 9:00 am to 9:00 pm ET, Fri 9:00 am to 6:00 pm ET.

FINANCIAL SERVICES

For your questions related to financing your MINI.

866-646-4463

Hours of operation: Mon-Thurs 9:00 am to 9:00 pm ET, Fri 9:00 am to 6:00 pm ET.

CUSTOMER RELATIONS

For any further questions you have about your MINI.

866-646-4463

Hours of operation: Mon-Thurs 9:00 am to 9:00 pm ET, Fri 9:00 am to 6:00 pm ET.

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STAY SAFE AND WE’LL GET THROUGH THIS TOGETHER

Yours, MINI.

STAY CONNECTED

Join us and the rest of the MINI community on social media.
#FlattenTheCurve

FREQUENTLY ASKED QUESTIONS

Will MINI dealerships close down?

Please contact your MINI partner by phone or online to find out about the individual situation and opening times of your MINI partner. Sales are closed at many locations, but we continue to offer our workshop services to ensure the necessary individual mobility of our society even during the current, challenging situation.

I’ve booked a test drive / retailer appointment. What should I do now?

Please contact your MINI retailer directly. We are still available for our customers by phone and online.

Can I still get my MINI serviced and repaired at MINI dealerships?

We continue to offer our workshop services at many locations to ensure the necessary individual mobility of our society even during the current, challenging situation. Please contact your MINI retailer by phone or online to find out about the individual situation and opening times.

I've ordered a brand new MINI - will it be delivery delayed?

Please contact your MINI retailer directly. We are still available for our customers by phone and online.